Windows & Linux Servers to be Unavailable
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 2026 - 01:00 EDT
Scheduled - All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Sunday, August 16, 2026 . Servers will be unavailable between 1:00 a.m. and 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.
Aug 16, 2026 01:00-07:00 EDT

About This Site

Welcome to Syracuse University's Information Technology Services Statuspage. This page provides real-time updates on the operational status and maintenance of essential technology services.

Campus Essentials Operational
Answers Operational
MySlice Operational
OnBase Operational
OrangeNow Operational
Orange Tracker Operational
Teaching & Learning Systems Operational
Blackboard Operational
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Kaltura Operational
Poll Everywhere Operational
Qwickly Operational
Respondus Operational
Turnitin Operational
WeVideo Operational
Zoom Operational
Communication & Collaboration Operational
Microsoft 365 Operational
Google Workspace Operational
VoIP Campus Phones Operational
VoIP Call Centers Operational
AI & Data Operational
claude.ai Operational
mentorAI / Clementine Operational
Google Gemini Operational
ChatGPT Operational
DataInsights Operational
Cloud & Developer Platforms Operational
GitHub Operational
Google Cloud Platform Operational
Microsoft Azure Operational
Identity, Security & Device Management Operational
Microsoft Entra Operational
Microsoft Intune Operational
Orange Access Operational
JAMF Operational
Papercut Operational
NetID Self-Serv Operational
Infrastructure Under Maintenance
Core Services Operational
VHE Services Under Maintenance
AVHE Services Operational
Datacenter Services Operational
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Research Computing Operational
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Wi-Fi Operational
JMA Wireless Operational
Remote Sites Operational
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General IT Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MySlice to be Unavailable Aug 16, 2026 06:00-09:00 EDT

In order to apply an upgrade, MySlice and all functions accessed via MySlice will be unavailable on Sunday, August 16, 2026 from 6:00 a.m. to 9:00 a.m. ET. The JAMS scheduler will also have a maintenance window in place during this time to accommodate the PS changes.
Posted on Aug 13, 2026 - 15:23 EDT

OnBase to be Unavailable Aug 16, 2026 06:00-08:00 EDT

In order to apply an upgrade, OnBase will be unavailable on Sunday, August 16, 2026 from 6:00 a.m. to 8:00 a.m. ET.
Posted on Aug 13, 2026 - 15:24 EDT

Mac VPN Brief Interruption Aug 16, 2026 07:00-08:00 EDT

In order to apply an upgrade, Mac VPN users may experience a brief interruption on Sunday, August 16, 2026 sometime between 7:00 a.m. to 8:00 a.m. ET.
Posted on Aug 13, 2026 - 15:26 EDT

SMART (Splunk) to be Unavailable Aug 16, 2026 08:00-09:00 EDT

In order to apply an upgrade, Splunk web UI and API at smart.syr.edu and smartapi.syr.edu will be unavailable for 15-30 minutes on Sunday, August 16, 2026 sometime between 8:00 a.m. to 9:00 a.m. ET.
Posted on Aug 13, 2026 - 15:24 EDT

DataInsights to be Unavailable Aug 16, 2026 13:30-14:30 EDT

In order to apply an upgrade, DataInsights will be unavailable on Sunday, August 16, 2026 from 1:30 p.m. to 2:30 p.m. ET.
Posted on Aug 06, 2026 - 15:08 EDT

Papercut to be Unavailable Aug 17, 2026 08:00-09:00 EDT

In order to perform a system upgrade, Papercut managed printing services will be unavailable on Monday, August 17, 2026 between 8:00 a.m. and 9:00 a.m. ET. Print jobs submitted during this time will be queued (for hold/release queues) and released when the server comes back online, users will receive a message. All other print jobs will go through, but not be processed by Papercut during this window.
Posted on Aug 13, 2026 - 15:29 EDT

Windows & Linux Servers to be Unavailable Aug 18, 2026 01:00-07:00 EDT

All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Tuesday, August 18, 2026 . Servers will be unavailable between 1:00 a.m. and 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.
Posted on Aug 13, 2026 - 15:22 EDT

Key Server Interruption Aug 18, 2026 08:00-09:00 EDT

Work to perform system upgrades will make the Key server console unavailable to stakeholders on Tuesday, August 18, 2026 sometime between 8:00 a.m. and 9:00 a.m. ET.
Posted on Aug 13, 2026 - 15:27 EDT

Aug 16, 2026

Unresolved incident: Windows & Linux Servers to be Unavailable.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Flint Hall Network to be Unavailable
Completed - The scheduled maintenance has been completed.
Aug 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:00 EDT
Scheduled - In order to apply an upgrade, Flint Hall’s wired and wireless internet will be briefly unavailable on Thursday, August 13, 2026 sometime between 6:00 a.m. to 8:00 a.m. ET.
Aug 11, 14:25 EDT

Aug 12, 2026

No incidents reported.

Aug 11, 2026

FourWinds Signage Issue
Resolved - A workaround has been applied, and there will be future work with the vendor for a permanent fix.
Aug 11, 13:42 EDT
Investigating - Users are reporting an apparent issue with display of signage content spanning multiple monitors. System administrators are investigating this issue.
Jul 23, 12:41 EDT
Infoblox to be Unavailable
Completed - The scheduled maintenance has been completed.
Aug 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:00 EDT
Scheduled - In order to apply an upgrade, Infoblox will be unavailable on Tuesday, August 11, 2026 for a few minutes sometime between 5:00 a.m. to 8:00 a.m. ET. During the upgrade devices should continue working as normal, except config changes to Infoblox, e.g. registering a host. DHCP clients will continue to use their existing leases until they expire.
Aug 6, 15:10 EDT

Aug 10, 2026

Gas and HVAC Outage - Regent Theater Complex
Completed - The scheduled maintenance has been completed.
Aug 10, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 EDT
Scheduled - On Monday August 10, 2026 beginning at 7:00 AM there will be a gas outage in relation to ongoing HVAC work at the Regent Theater Complex.

-HVAC units will not be available during this work, cooling systems will be offline.
-Domestic hot water may not be available for approximately two hours in some locations during this time.
-Standard Power, Emergency Power, fire alarms and other life safety systems within the building will remain active during the outage.

We are providing notice so that you have the opportunity to make modifications/adjustments to your work, if necessary. Please contact PJ Preuss at papreuss@syr.edu with any questions or concerns.
Aug 7, 15:34 EDT

Aug 9, 2026

No incidents reported.

Aug 8, 2026

HVAC Maintenance at Regent Theater Complex
Completed - The scheduled maintenance has been completed.
Aug 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 7, 15:35 EDT
Scheduled - On Saturday August 8, 2026 beginning at 7:00 AM there will be an electrical outage in relation to ongoing HVAC work at the Regent Theater Complex.

-Power to the HVAC unit will not be available for approximately one hour during this work, cooling systems will be offline.
-Standard Power, Emergency Power, fire alarms and other life safety systems within the building will remain active during the outage.

We are providing notice so that you have the opportunity to make modifications/adjustments to your work, if necessary. Please contact PJ Preuss at papreuss@syr.edu with any questions or concerns.
Aug 7, 15:32 EDT

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Sadler Hall Network to be Unavailable
Completed - The scheduled maintenance has been completed.
Aug 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:00 EDT
Scheduled - In order to apply an upgrade, Sadler Hall wired and wireless internet will experience interruptions in some areas of the building lasting between 6:00 am to 8:00 am ET from on Thursday, August 6, 2026.

For questions & concerns, please contact the ITS Service Center
Email: help@syr.edu
Phone: 315-443-2677
Aug 5, 08:43 EDT
Community Folk Art Center - Network to be Unavailable
Completed - The scheduled maintenance has been completed.
Aug 6, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:00 EDT
Scheduled - In order to apply an upgrade, the Community Folk Art Center wired and wireless internet will be unavailable for approximately 10 minutes between 7:00 a.m. and 7:30 a.m. ET on Thursday, August 6, 2026.

For questions & concerns, please contact the ITS Service Center
Email: help@syr.edu
Phone: 315-443-2677
Aug 5, 19:59 EDT

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Community Folk Art Center Network Interruption
Resolved - The Networking team has verified that the issue has been resolved and the wired and wired networks at the CFAC are fully functional.
Aug 4, 10:28 EDT
Identified - The Networking team has confirmed that there is a current Network outage at the CFAC. They are currently working on the issue and hope to have the network restored within the next hour.
Aug 4, 09:18 EDT
Ernie Davis Network to be Unavailable
Completed - The scheduled maintenance has been completed.
Aug 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:00 EDT
Scheduled - In order to apply an upgrade, Ernie Davis' wired and wireless internet will be unavailable on Tuesday, August 4, 2026 from 6:00 a.m. to 7:00 a.m. ET.
Jul 30, 15:09 EDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

25Live (OrangeEvents.syr.edu) and other Series25 Tools to be Unavailable
Completed - The scheduled maintenance has been completed.
Aug 2, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 13:00 EDT
Scheduled - In order to complete maintenance, all Series25 tools will be unavailable on Sunday, August 2, 2026 from 1:00 p.m. to 9:00 p.m. ET. Affected services include all Series25 tools (both Production and Test) including 25Live, Series25 LYNX Interface, 25Live Reports, Group Administration, 25Live Publisher, X25 Analytics, Schedule25 Optimizer, Series25 Pricing, Series25 Data Import, and Eval25.
Jul 30, 15:58 EDT
Multiple Applications to be Unavailable
Completed - The scheduled maintenance has been completed.
Aug 2, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 06:00 EDT
Scheduled - In order to apply an upgrade, MySlice and all applications reached by MySlice, as well as other applications including Data Warehouse, OIRA, FAST, ERS, and IDM, will be unavailable on Sunday, August 2, 2026 from 6:00 a.m. to 1:00 p.m. ET. The JAMS scheduler will also have a maintenance window in place during this time to accommodate the Database updates.
Jul 30, 15:11 EDT
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