All Systems Operational

About This Site

Welcome to Syracuse University's Information Technology Services Statuspage. This page provides real-time updates on the operational status and maintenance of essential technology services.

Campus Essentials Operational
Answers Operational
MySlice Operational
OnBase Operational
OrangeNow Operational
Orange Tracker Operational
Teaching & Learning Systems Operational
Blackboard Operational
Google Classroom Operational
Kaltura Operational
Poll Everywhere Operational
Qwickly Operational
Respondus Operational
Turnitin Operational
WeVideo Operational
Zoom Operational
Communication & Collaboration Operational
Microsoft 365 Operational
Google Workspace Operational
VoIP Campus Phones Operational
VoIP Call Centers Operational
AI & Data Operational
claude.ai Operational
mentorAI / Clementine Operational
Google Gemini Operational
ChatGPT Operational
DataInsights Operational
Cloud & Developer Platforms Operational
GitHub Operational
Google Cloud Platform Operational
Microsoft Azure Operational
Identity, Security & Device Management Operational
Microsoft Entra Operational
Microsoft Intune Operational
Orange Access Operational
JAMF Operational
Papercut Operational
NetID Self-Serv Operational
Infrastructure Operational
Core Services Operational
VHE Services Operational
AVHE Services Operational
Datacenter Services Operational
Splunk Operational
Research Computing Operational
Network Services Operational
Wired Network Operational
Wi-Fi Operational
JMA Wireless Operational
Remote Sites Operational
Internet Operational
General IT Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Monthly Windows and Linux Patches Sep 15, 2026 01:00-07:00 EDT

All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Tuesday, September 15, 2026 . Servers will be unavailable between 1:00 a.m. and 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.
Posted on Sep 10, 2026 - 15:12 EDT

Falk Network to be Unavailable Sep 15, 2026 06:00-07:00 EDT

In order to apply an upgrade, some Falk wired and wireless connections will be unavailable for up to 30 minutes on Tuesday, September 15, 2026 between 6:00 a.m. and 7:00 a.m. ET.
Posted on Sep 10, 2026 - 15:14 EDT

Lawrinson Hall Basement and 1st Floor Network to be Unavailable Sep 15, 2026 06:00-07:00 EDT

In order to apply an upgrade, Lawrinson Hall’s wired and wireless internet will be unavailable at the basement and 1st floor for up to 30 minutes on Tuesday, September 15, 2026 sometime between 6:00 a.m. to 7:00 a.m. ET.
Posted on Sep 10, 2026 - 15:13 EDT

Papercut to be Unavailable Sep 15, 2026 08:00-09:00 EDT

In order to perform a system upgrade, Papercut managed printing services will be unavailable on Tuesday, September 15, 2026, between 8 a.m. and 9 a.m. ET. Print jobs submitted during this time will be queued (for hold/release queues) and released when the server comes back online, users will receive a message. All other print jobs will go through, but not be processed by Papercut during this window.
Posted on Sep 10, 2026 - 15:16 EDT

Main Campus / South Campus Wireless Management Subnet Access Lists Update Sep 17, 2026 05:30-07:00 EDT

ITS will be updating the access list for the wireless management subnet on Thursday, September 17, 2026, from 5:30 a.m. to 7:00 a.m. ET. This affects management access to wireless access points only, so no disruption to campus wireless service is expected.
Posted on Sep 10, 2026 - 15:18 EDT

Sep 14, 2026

No incidents reported today.

Sep 13, 2026

Monthly Windows and Linux Patches
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:00 EDT
Scheduled - All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Sunday, September 13, 2026 . Servers will be unavailable between 1:00 a.m. and 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.
Sep 10, 15:12 EDT
Blackboard Grading Interface to be Unavailable
Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 EDT
Scheduled - As part of regular maintenance, Blackboard will run a procedure on the Syracuse University Blackboard database on Saturday, September 12, 2026 from 11:00 p.m. to 11:59 p.m. ET. The grading interface within Blackboard will be unavailable during the update.
Sep 10, 15:16 EDT

Sep 12, 2026

Sep 11, 2026

No incidents reported.

Sep 10, 2026

AT&T Cellular Service Disruption
Resolved - AT&T has fully recovered their systems and JMA has brought everything back online at campus. They are seeing traffic again and everything looks good. Thank you all for your patience and understanding.
Sep 10, 12:24 EDT
Identified - AT&T is experiencing an outage routing to the campus's private cellular environment. The campus equipment that boosts AT&T indoor coverage has lost its connection to AT&T, so we've temporarily disabled it while we work with them on recovery.
AT&T service should remain available; however, customers may have weak or no indoor signal in some buildings. Other carriers are not affected. Campus Wi-Fi is available.
911 calls will use AT&T's outdoor network where signal exists. If you can't get a signal, use a landline or another phone.
Sep 10, 09:15 EDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Community Folk Art Center Offline
Resolved - Resolved with no ITS intervention besides reporting the power outage.
Sep 8, 09:53 EDT
Update - We are continuing to investigate this issue.
Sep 7, 17:12 EDT
Investigating - Likely a building power issue but we are waiting on confirmation from ESSM.
Sep 7, 17:12 EDT
Lawrinson Hall Basement and 1st Floor Network to be Unavailable
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 EDT
Scheduled - In order to apply an upgrade, Lawrinson Hall’s wired and wireless internet will be unavailable at the basement and 1st floor for up to 30 minutes on Tuesday, September 8, 2026 sometime between 6:00 a.m. to 7:00 a.m. ET.
Sep 3, 15:07 EDT

Sep 7, 2026

Drumlins SU Buildings Network Down
Resolved - Resolved mid-day today after NWS and NDD coordinated troubleshooting.
Sep 7, 16:38 EDT
Update - We are continuing to investigate this issue.
Sep 6, 15:50 EDT
Investigating - These are the two small buildings used by Auxiliary Services, and not the actual Drumlins commercial operation. No LAN or WLAN. No ETA at this point.
Sep 6, 15:50 EDT

Sep 6, 2026

MySlice to be Unavailable
Completed - The scheduled maintenance has been completed.
Sep 6, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 06:00 EDT
Scheduled - In order to apply an upgrade, MySlice and all functions accessed via MySlice will be unavailable on Sunday, September 6, 2026 from 6:00 a.m. to 9:00 a.m. ET. The JAMS scheduler will also have a maintenance window in place during this time to accommodate the PS changes.
Sep 3, 15:11 EDT

Sep 5, 2026

Qwickly Attendance and Course Tools to be Unavailable
Completed - The scheduled maintenance has been completed.
Sep 5, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:00 EDT
Scheduled - In order to complete maintenance, Quickly Products will be unavailable on Saturday, September 5, 2026 between 9:00 a.m. and 1:00 p.m. ET. Qwickly Attendance and Qwickly Course Tools may be unavailable during the update. No other portion of the Blackboard system will be affected.
Sep 3, 15:09 EDT

Sep 4, 2026

Portions of JMA network offline
Resolved - The RAN network at Whitman has been fully restored, and all BBUs are now up and operational. If you are experiencing any issues, please let us know. Thank you for your patience.
Sep 4, 09:03 EDT
Identified - After power was restored on campus, some equipment did not recover and parts of the JMA network remain offline. The buildings impacted are Whitman, Orange, Milton , 410 S Crouse, and Marshal.
Applications impacted, if applicable:
AT&T MOCN coverage. 911 calls will default to macro coverage if it is available.
T-Mobile MOCN coverage. 911 calls will default to macro coverage if it is available.
All private wireless applications
Occupancy sensors
Point of sale
5G laptops
Door locks
Sep 3, 20:51 EDT

Sep 3, 2026

Power Disruption on Main Campus
Resolved - National Grid has restored power to all buildings.
Sep 3, 18:56 EDT
Update - We are continuing to monitor for any further issues.
Sep 3, 16:22 EDT
Monitoring - We are waiting for updates from National Grid.
Sep 3, 16:20 EDT
Update - We are continuing to investigate this issue.
Sep 3, 16:00 EDT
Investigating - At roughly 3:35 PM today, a power outage hit a number of buildings including:

106 Walnut
111 Waverly
200 Walnut Pl
206 Walnut
210 Walnut
300 Waverly
310 Walnut
Catholic Center
College of Professional Studies (Formerly UC)
Marshall Square Mall
Milton Hall
Riley Hall
Steam Station
University Ave Garage
West Campus Retail
Whitman School of Management

The situation for each building relating to the network, and the duration of the outage remains to be seen. Other buildings may also be impacted that we don't yet know about.

National Grid is looking into it, more to follow.
Sep 3, 15:53 EDT
Minnowbrook Lawn and Green Houses Offline
Resolved - Both buildings remain out, but the power has been removed for a project we were uninformed about. Buildings not in use.
Sep 3, 15:21 EDT
Update - We are continuing to investigate this issue.
Sep 3, 14:56 EDT
Investigating - Likely local power issue, investigating.
Sep 3, 14:56 EDT
SULA Network Issues
Resolved - From the ISP
Dear Cogent Customer,

This message is to inform you that the southwest coast double fiber cut event NA306633403 in Los Angeles, CA. we reported earlier has now been resolved.
Sep 3, 09:21 EDT
Monitoring - ISP fiber cut repairs, network coming and going since 9/2
Sep 3, 06:26 EDT

Sep 2, 2026

Turnitin Service Disruption
Resolved - Due to an unexpected service incident, Turnitin users may have received errors when attempting to access the service. Turnitin restored full service five hours later at 4:30 AM ET.
Sep 2, 23:30 EDT
Off-Campus access to printing.syr.edu (Papercut) disabled
Resolved - This incident has been resolved.
Sep 2, 17:36 EDT
Update - We are continuing to work on a fix for this issue.
Aug 27, 15:26 EDT
Identified - There is currently an issue affecting the ability to access https://printing.syr.edu from off-campus. Users can still print on campus, using email to print, or mobility print.
Aug 27, 15:25 EDT
Papercut to be Unavailable
Completed - The scheduled maintenance has been completed.
Sep 2, 09:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:33 EDT
Scheduled - In order to perform a system upgrade, Papercut managed printing services will be unavailable on Wednesday September 2, 2026, between 8:00 a.m. and 9:00 a.m. ET. Print jobs submitted during this time will be queued (for hold/release queues) and released when the server comes back online, users will receive a message. All other print jobs will go through, but not be processed by Papercut during this window.
Sep 2, 08:32 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Widespread sporadic network issues
Resolved - This incident has been resolved.
Aug 31, 11:57 EDT
Investigating - We are currently investigating this issue.
Aug 31, 10:22 EDT
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