All Systems Operational

About This Site

Welcome to Syracuse University's Information Technology Services Statuspage. This page provides real-time updates on the operational status and maintenance of essential technology services.

Campus Essentials Operational
Answers Operational
MySlice Operational
OnBase Operational
OrangeNow Operational
Orange Tracker Operational
Teaching & Learning Systems Operational
Blackboard Operational
Google Classroom Operational
Kaltura Operational
Poll Everywhere Operational
Qwickly Operational
Respondus Operational
Turnitin Operational
WeVideo Operational
Zoom Operational
Communication & Collaboration Operational
Microsoft 365 Operational
Google Workspace Operational
VoIP Campus Phones Operational
VoIP Call Centers Operational
Data & Analytics Operational
Qualtrics Operational
DataInsights Operational
AI Tools & Resources Operational
claude.ai Operational
mentorAI / Clementine Operational
Google Gemini Operational
ChatGPT Operational
Cloud & Developer Platforms Operational
GitHub Operational
Google Cloud Platform Operational
Microsoft Azure Operational
Identity, Security & Device Management Operational
Microsoft Entra Operational
Microsoft Intune Operational
Orange Access Operational
JAMF Operational
Papercut Operational
NetID Self-Serv Operational
Infrastructure Operational
Core Services Operational
VHE Services Operational
AVHE Services Operational
Datacenter Services Operational
Splunk Operational
Research Computing Operational
Network Services Operational
Wired Network Operational
Wi-Fi Operational
JMA Wireless Operational
Remote Sites Operational
Internet Operational
General IT Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 22, 2026

No incidents reported today.

Oct 21, 2026

Orange Tracker - Project Sidebar Loading Degradation
Resolved - This incident has been resolved and the project sidebars are loading as expected.
Oct 21, 13:01 EDT
Monitoring - The vendor has applied mitigations and we are now seeing recovery across Orange Tracker navigation services. Project sidebars are now loading as expected. We will continue to monitor the situation, and will provide full resolution confirmation once the vendor relays that information.
Oct 21, 11:11 EDT
Investigating - We are investigating an issue impacting the project sidebar and navigation in Orange Tracker. Users may encounter timeouts or missing menus when attempting to access project views. The search bar at the top is still functional to navigate into specific Orange Tracker projects. In some instances, loading of the sidebar has been successful after 60 seconds.
Oct 21, 10:40 EDT
WeVideo/PlayPosit Outage
Resolved - The vendor has marked this incident resolved; internal testing confirms that WeVideo is operational
Oct 21, 12:01 EDT
Update - We are continuing to monitor for any further issues.
Oct 21, 11:06 EDT
Monitoring - A fix has been implemented by the vendor and they are monitoring the results.
Oct 21, 11:05 EDT
Investigating - Access to WeVideo/PlayPosit including logging in directly and launching activities via Blackboard is temporarily unavailable. The vendor is working on a solution.
Oct 21, 10:44 EDT

Oct 20, 2026

Monthly Windows and Linux Patches
Completed - The scheduled maintenance has been completed.
Oct 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 EDT
Scheduled - All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Tuesday, October 20, 2026 . Servers will be unavailable between 1:00 a.m. and 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.
Oct 15, 15:10 EDT

Oct 19, 2026

Campus Internet Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 05:30 EDT
Scheduled - In order to apply an upgrade, there may be a campus to internet (and internet to campus) disruption on Monday, October 19, 2026 lasting up to 60 seconds sometime between 5:30 a.m. and 6:00 a.m. ET.
Oct 15, 15:07 EDT

Oct 18, 2026

Monthly Windows and Linux Patches
Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:00 EDT
Scheduled - All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Sunday, October 18, 2026 . Servers will be unavailable between 1:00 a.m. and 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.
Oct 15, 15:09 EDT

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Community Folk Art Network to be Unavailable
Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 EDT
Scheduled - In order to apply an upgrade, Community Folk Art wired and wireless internet will be unavailable on Friday, October 16, 2026 from 6:00 a.m. to 8:00 a.m. ET.
Oct 15, 15:10 EDT

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Listserv Service Disruption
Resolved - This issue has been resolved. Please note that the Listserv web interface is currently only available on campus or via VPN. Off-campus users can continue to manage lists using email commands. For instructions, see the Listserv Owners How-Tos: https://answers.atlassian.syr.edu/wiki/x/a4GICQ
Oct 13, 14:08 EDT
Update - We are continuing to investigate this issue.
Oct 13, 11:28 EDT
Investigating - We are investigating reports of issues with the Listserv system that may cause a delay in sending messages. This disruption affects all students, faculty, and staff that use or are subscribed to various Listserv lists. The application admins are aware of the situation and are working to identify the cause.
Oct 13, 11:28 EDT
Splunk (smart.syr.edu and splunk.syr.edu) to be Unavailable
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:30 EDT
Scheduled - In order to apply an upgrade, Splunk (smart.syr.edu and splunk.syr.edu) will be unavailable on Tuesday, October 13, 2026 for less than 1 minute sometime between 5:30 a.m. and 6:00 a.m. ET.
Oct 8, 15:14 EDT

Oct 12, 2026

Qualtrics Service Disruption
Resolved - The issue affecting users from creating Qualtrics accounts has been resolved. Any user still experiencing an issue should contact the ITS Service Center at help@syr.edu or 315.443.2677.
Oct 12, 15:54 EDT
Update - We are continuing to work on a fix for this issue.
Oct 1, 10:20 EDT
Update - We are continuing to work on a fix for this issue.
Sep 29, 11:17 EDT
Identified - There is currently an issue affecting users from creating Qualtrics accounts, first time Qualtrics users will not be able to sign in or create an account, existing users are not affected. Administrators are aware and are working towards a resolution.
Sep 29, 11:16 EDT

Oct 11, 2026

Blackboard to be Unavailable
Completed - The scheduled maintenance has been completed.
Oct 11, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:00 EDT
Scheduled - In order to complete maintenance, Blackboard will be unavailable on Sunday, October 11, 2026 from 1:00 a.m. to 4:00 a.m. ET.
Oct 8, 15:14 EDT

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

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