All Systems Operational

About This Site

Welcome to Syracuse University's Information Technology Services Statuspage. This page provides real-time updates on the operational status and maintenance of essential technology services.

Campus Essentials Operational
Answers Operational
MySlice Operational
OnBase Operational
OrangeNow Operational
Orange Tracker Operational
Teaching & Learning Systems Operational
Blackboard Operational
Google Classroom Operational
Kaltura Operational
Poll Everywhere Operational
Qwickly Operational
Respondus Operational
Turnitin Operational
WeVideo Operational
Zoom Operational
Communication & Collaboration Operational
Microsoft 365 Operational
Google Workspace Operational
VoIP Campus Phones Operational
VoIP Call Centers Operational
AI & Data Operational
claude.ai Operational
mentorAI / Clementine Operational
Google Gemini Operational
ChatGPT Operational
DataInsights Operational
Cloud & Developer Platforms Operational
GitHub Operational
Google Cloud Platform Operational
Microsoft Azure Operational
Identity, Security & Device Management Operational
Microsoft Entra Operational
Microsoft Intune Operational
Orange Access Operational
JAMF Operational
Papercut Operational
NetID Self-Serv Operational
Infrastructure Operational
Core Services Operational
VHE Services Operational
AVHE Services Operational
Datacenter Services Operational
Splunk Operational
Research Computing Operational
Network Services Operational
Wired Network Operational
Wi-Fi Operational
JMA Wireless Operational
Remote Sites Operational
Internet Operational
General IT Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MySlice to be Unavailable Sep 6, 2026 06:00-09:00 EDT

In order to apply an upgrade, MySlice and all functions accessed via MySlice will be unavailable on Sunday, September 6, 2026 from 6:00 a.m. to 9:00 a.m. ET. The JAMS scheduler will also have a maintenance window in place during this time to accommodate the PS changes.
Posted on Sep 03, 2026 - 15:11 EDT

Lawrinson Hall Basement and 1st Floor Network to be Unavailable Sep 8, 2026 06:00-07:00 EDT

In order to apply an upgrade, Lawrinson Hall’s wired and wireless internet will be unavailable at the basement and 1st floor for up to 30 minutes on Tuesday, September 8, 2026 sometime between 6:00 a.m. to 7:00 a.m. ET.
Posted on Sep 03, 2026 - 15:07 EDT

Sep 6, 2026

No incidents reported today.

Sep 5, 2026

Qwickly Attendance and Course Tools to be Unavailable
Completed - The scheduled maintenance has been completed.
Sep 5, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:00 EDT
Scheduled - In order to complete maintenance, Quickly Products will be unavailable on Saturday, September 5, 2026 between 9:00 a.m. and 1:00 p.m. ET. Qwickly Attendance and Qwickly Course Tools may be unavailable during the update. No other portion of the Blackboard system will be affected.
Sep 3, 15:09 EDT

Sep 4, 2026

Portions of JMA network offline
Resolved - The RAN network at Whitman has been fully restored, and all BBUs are now up and operational. If you are experiencing any issues, please let us know. Thank you for your patience.
Sep 4, 09:03 EDT
Identified - After power was restored on campus, some equipment did not recover and parts of the JMA network remain offline. The buildings impacted are Whitman, Orange, Milton , 410 S Crouse, and Marshal.
Applications impacted, if applicable:
AT&T MOCN coverage. 911 calls will default to macro coverage if it is available.
T-Mobile MOCN coverage. 911 calls will default to macro coverage if it is available.
All private wireless applications
Occupancy sensors
Point of sale
5G laptops
Door locks
Sep 3, 20:51 EDT

Sep 3, 2026

Power Disruption on Main Campus
Resolved - National Grid has restored power to all buildings.
Sep 3, 18:56 EDT
Update - We are continuing to monitor for any further issues.
Sep 3, 16:22 EDT
Monitoring - We are waiting for updates from National Grid.
Sep 3, 16:20 EDT
Update - We are continuing to investigate this issue.
Sep 3, 16:00 EDT
Investigating - At roughly 3:35 PM today, a power outage hit a number of buildings including:

106 Walnut
111 Waverly
200 Walnut Pl
206 Walnut
210 Walnut
300 Waverly
310 Walnut
Catholic Center
College of Professional Studies (Formerly UC)
Marshall Square Mall
Milton Hall
Riley Hall
Steam Station
University Ave Garage
West Campus Retail
Whitman School of Management

The situation for each building relating to the network, and the duration of the outage remains to be seen. Other buildings may also be impacted that we don't yet know about.

National Grid is looking into it, more to follow.
Sep 3, 15:53 EDT
Minnowbrook Lawn and Green Houses Offline
Resolved - Both buildings remain out, but the power has been removed for a project we were uninformed about. Buildings not in use.
Sep 3, 15:21 EDT
Update - We are continuing to investigate this issue.
Sep 3, 14:56 EDT
Investigating - Likely local power issue, investigating.
Sep 3, 14:56 EDT
SULA Network Issues
Resolved - From the ISP
Dear Cogent Customer,

This message is to inform you that the southwest coast double fiber cut event NA306633403 in Los Angeles, CA. we reported earlier has now been resolved.
Sep 3, 09:21 EDT
Monitoring - ISP fiber cut repairs, network coming and going since 9/2
Sep 3, 06:26 EDT

Sep 2, 2026

Turnitin Service Disruption
Resolved - Due to an unexpected service incident, Turnitin users may have received errors when attempting to access the service. Turnitin restored full service five hours later at 4:30 AM ET.
Sep 2, 23:30 EDT
Off-Campus access to printing.syr.edu (Papercut) disabled
Resolved - This incident has been resolved.
Sep 2, 17:36 EDT
Update - We are continuing to work on a fix for this issue.
Aug 27, 15:26 EDT
Identified - There is currently an issue affecting the ability to access https://printing.syr.edu from off-campus. Users can still print on campus, using email to print, or mobility print.
Aug 27, 15:25 EDT
Papercut to be Unavailable
Completed - The scheduled maintenance has been completed.
Sep 2, 09:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:33 EDT
Scheduled - In order to perform a system upgrade, Papercut managed printing services will be unavailable on Wednesday September 2, 2026, between 8:00 a.m. and 9:00 a.m. ET. Print jobs submitted during this time will be queued (for hold/release queues) and released when the server comes back online, users will receive a message. All other print jobs will go through, but not be processed by Papercut during this window.
Sep 2, 08:32 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Widespread sporadic network issues
Resolved - This incident has been resolved.
Aug 31, 11:57 EDT
Investigating - We are currently investigating this issue.
Aug 31, 10:22 EDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Parts of the 5th, 6th, and 7th Floor of Cantor Warehouse Networks Brief Interruption
Completed - The scheduled maintenance has been completed.
Aug 28, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 EDT
Scheduled - In order to apply an upgrade, parts of the 5th, 6th, and 7th floor of Cantor Warehouse’s wired and wireless internet will experience an interruption lasting less than 15 minutes sometime on Friday, August 28, 2026 between 6:00 a.m. to 6:30 a.m. ET.
Aug 27, 15:03 EDT

Aug 27, 2026

Aug 26, 2026

Orange Tracker is experiencing delays in email notifications
Resolved - This incident has been resolved.
Aug 26, 08:27 EDT
Monitoring - According to Atlassian the issue is resolved for newly created notifications, and service is operating normally.

Older notifications are still being processed and we expect that to finish by the end of the day. As that backlog clears you may see a burst of delayed emails, including notifications for tickets that have already been updated or closed. Those are catching up, not new activity, and in most cases no action is needed.
Aug 25, 08:24 EDT
Identified - Atlassian has acknowledged an issue on their end. Our support case with Atlassian has been escalated into the engineering team.
Aug 24, 08:29 EDT
Investigating - We're seeing delays in Orange Tracker email notifications. Only the email alerts are affected. Tickets, comments, and updates are recording normally, and the Orange Tracker website and mobile app are working fine. ITS is investigating the issue with Atlassian support and will update when it's resolved.
Aug 23, 12:13 EDT

Aug 25, 2026

Aug 24, 2026

Issue with Blackboard Course Enrollments
Resolved - Blackboard course enrollments have been restored as of 4:45 pm on Monday, August 24th.
Aug 24, 19:32 EDT
Update - We are continuing to work on a fix for this issue.
Aug 24, 15:07 EDT
Identified - ITS is aware of an issue with student enrollments in Blackboard courses — in some cases students are no longer appearing there. We are in the process of implementing a fix. Once the enrollment is restored all of the student data previously associated with their account will re-appear in the course.
Aug 24, 13:21 EDT
OrangeNow mobile application is currently experiencing connectivity issues
Resolved - The vendor has corrected an issue within their caching layer and the issue is resolved.
Aug 24, 11:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 24, 10:57 EDT
Investigating - ITS is investigating the issue and working with the vendor on a resolution.
Aug 24, 10:04 EDT
Fiber cut affecting primary I2 and NYC connections
Resolved - Overnight the fiber cut was repaired and connectivity has returned to normal.
Aug 24, 08:28 EDT
Identified - ITS has identified a network issue affecting primary connections. Our vendors are working on a repair. We will post an update as more information becomes available.
Aug 23, 21:52 EDT

Aug 23, 2026

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