Qualtrics Service Disruption

Incident Report for SU ITS

Resolved

The issue affecting users from creating Qualtrics accounts has been resolved. Any user still experiencing an issue should contact the ITS Service Center at help@syr.edu or 315.443.2677.

Posted Oct 12, 2026 - 15:54 EDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 01, 2026 - 10:20 EDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 29, 2026 - 11:17 EDT

Identified

There is currently an issue affecting users from creating Qualtrics accounts, first time Qualtrics users will not be able to sign in or create an account, existing users are not affected. Administrators are aware and are working towards a resolution.

Posted Sep 29, 2026 - 11:16 EDT

This incident affected: Data & Analytics (Qualtrics) and General IT Services.